Plumbing enquiries that fit the work you take on
A morning of tap and cistern repairs needs a different working radius from a two-day shower job. My Plumbing Prices introduces homeowner enquiries through Leads Do Work so independent plumbers can look for work that fits their skills, travelling time and diary.
Create a free contractor account in the Leads Do Work app to browse opportunities around your area. Paid lead packs provide access to customer enquiries; check the current price, terms and available services in your account before purchasing.
Download Leads Do Work from the Apple App Store
Download Leads Do Work from Google Play
What a plumbing lead contains
A lead begins with someone asking for quotations for work at a property. Their description and location help you decide what to ask next. It may be a clear request to fit a customer-supplied mixer, or symptoms that need diagnosis, such as a damp ceiling beneath a shower.
The enquiry is an opportunity to quote, not a booked visit or a guaranteed job. A homeowner may hear from up to four suitable businesses. They can compare prices, postpone the repair or choose another plumber. Neither a particular number of enquiries nor a conversion rate is promised.
Choose the plumbing services you actually provide
- Urgent work: burst pipes, failed stopcocks and uncontrolled leaks. Select this only if you can discuss attendance honestly and handle make-safe work.
- Pipe repairs: failed joints, split copper, plastic pipework and hidden leaks. Be clear whether specialist tracing or opening up floors is within your service.
- Tap work: washers, ceramic cartridges, bath access and new basin or kitchen mixers, including customer-supplied fittings.
- Toilets: fill valves, siphons, flush seals, pan connectors and replacement suites. Ask about concealed access before allowing for a quick visit.
- Showers: thermostatic valves, filters, pumps and tray wastes. Set limits around electrical work and systems outside your competence.
- Sink and waste clearance: trap cleaning, short waste runs and correcting poor falls. Do not treat underground drainage as an ordinary sink clearance.
Set an area that makes sense for short visits
Choose the towns and postcode areas you can reach reliably. For a small repair, parking, traffic and a second journey for parts can decide whether the job pays. A sole trader might keep weekday repair coverage tight and quote larger replacement work further afield.
Review your service and coverage settings when the diary fills or your staffing changes. Selecting emergency enquiries does not make you a round-the-clock business; explain your actual hours and capacity to every customer.
Lead packs of 5, 10 or 20
Five leads for a measured start
A 5-lead pack can suit a plumber testing local demand or filling a few spaces between existing appointments. Allow time for unanswered calls, diagnostic conversations and quotations, as well as the visits you hope to win.
Ten leads for a regular quoting slot
A 10-lead pack may suit a business that sets aside time each week for new customer enquiries. Check how many visits you can genuinely fit around committed work before adding more opportunities.
Twenty leads for greater capacity
A 20-lead pack may fit a team with someone handling calls while plumbers are on site. More leads still require assessment and follow-up; the pack size is not a promise of twenty jobs. Confirm current pack availability, charging arrangements and conditions in the app.
From registration to your own quotation
- Download the app and register your plumbing business with accurate contact details.
- Choose the services you offer and the areas you cover, then browse the available enquiries.
- When ready, select a paid pack that fits your capacity and review its terms.
- Contact suitable customers, clarify symptoms and agree any charge for attendance or diagnosis.
- Assess the work and issue your own scope, price and appointment details.
Companies joining the network are asked for relevant insurance details and references. Keep these current and describe your qualifications accurately. For drinking-water work, WaterSafe Register explains approved contractor coverage. Gas work needs appropriate Gas Safe registration; plumbing experience alone does not cover it.
Make the first conversation useful
Read the symptoms before calling. For a leak, ask whether it has stopped and whether water is near electrical fittings. For a shower, establish the hot water arrangement before promising a pump replacement. For taps and cisterns, request pictures and a make or model so you can check parts availability.
Respond promptly when it is safe to do so. Stop work and put tools down before using your phone. If the customer does not answer, leave a short introduction naming your business and the repair they asked about, then follow up at a reasonable time.
Put the charge and scope in writing
State what the call-out includes, your minimum charge, any hourly rate, parts allowances and VAT position. Separate tracing from repair and explain who deals with access panels, tiles, flooring and disposal. Agree extra work before starting it rather than leaving the customer to discover it on the invoice.
Your business sets its own prices and makes its own agreement with the customer. You remain responsible for advice, workmanship, insurance, compliance, payments, guarantees and complaints. Leads Do Work provides the introduction.
Check demand before increasing your spend
Available work changes by postcode, season and the mix of local requests. Winter leaks do not guarantee a steady stream of emergency work, and plenty of enquiries concern small repairs. Track the cost of leads, time spent quoting, journeys and jobs won so you can judge whether a pack pays for your business.
Open your free contractor account
Use the iPhone and iPad app or Android app to register, set your plumbing services and look at enquiries in your chosen area before choosing a paid lead pack.